FREQUENTLY ASKED QUESTIONS


Does It Hurt?

Not really. Those knobs and groves are ergonomically designed to be placed on the muscles knots. NeckFitt uses gravity and your own body weight to create the pressure. Nothing Fancy. No electricity, no motors. If you feel the tension or pain using it, it proves that your neck has been holding that much pressure over the years. Use NeckFitt regularly on a sofa while sitter or on a bed while rested. It will help your neck release stress & tension.

Can we take a nap on this neck massager?

Yes, but.. We do not recommend it. It’s because constant pressure that’s applied for more than 10 minutes on the same spot is never good. It will affect the muscles too significantly in a short period of time. Moderation is the key!

I have a herniated disc on my neck spines. Can I use it?

NeckFitt is designed to relieve neck muscles, not to treat problems or ailments in the neck spines or disc. Treating a symptom is an art. It’s like learning how to ride a bicycle. Practice makes perfect. Please do not force your body to change in a short time. Take your time. Be patient. Trust your body. It will take you there.

Can you use it while seated ?

Yes. NeckFitt can be used in any chair with neck/back support. Use it between your breaks. It will give you the very relaxing time by releasing tensions on your neck.

What's the 30-Day Trial ?

We understand finding the right massager. NeckFitt is designed to be a perfect fit for anyone, but in case it's not for you, you're covered by our 30-Day trial which starts from the date that your massager is delivered.There’s no better way to test it out than in your very own home!
If for some reason you're not completely in love with it, just contact us and we will organise your refund.

How long does shipping take?

We offer completely free worldwide shipping!

Usually shipping takes between 4-14 Days (4-8 in most cases) depending on your location.

You will also receive a tracking number that you can use on our track your order page to track your order every step of the way!

How Can I contact NeckFitt?

If you have any questions at all, please feel free to contact us at support@neckfitt.com